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Baffled by jargon? Frustrated by Auditors?  This blog helps decipher the “quality speak” and helps you run your business in a way that meets customer and stakeholder expectations; in a way that lets your business run!

 

About

I live and work on Colorado’s Front Range.  This gives me easy access to the Rocky Mountains.  I’ve found that pursuing outdoor recreation reinforces my commitment to Quality.  You can’t fool a mountain- it becomes pretty obvious whether your gear (or you!) will be able to complete the trip. These experiences reinforce for me the… Continue reading About

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What is Quality?

Quality is… hard to define because it is an attribute of something else.  We all recognize good, or even great, Quality.  We admire the personal qualities of people that are influential in our lives.  We recognize the exceptional quality of the great masters of the Renaissance in painting and sculpting.  In business, then, what is… Continue reading What is Quality?