The journey to implementing a Management system: A quality management system
What is a quality management system?
A quality management system is a collection of processes (business processes) and functions focused on continuous improvement of quality to ensure customer expectations and requirements are met or exceeded.
A quality management system is the foundation for ensuring that an organization’s products and or services are effective, safe, and are being continuously improved
A quality management system works on eight principles:
1 Customer focus
2 Strong leadership
3 Employee involvement
4 Process approach
5 System approach
6 Continuous improvement
7 Decision making based on facts
8 Creating value for the company, clients and suppliers
A quality management system is very important. You need to have a quality management system in place, (small or large organizations) because it helps to coordinate and direct an organization’s activities to meet customer and regulatory requirements, and improves…
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