The journey to implementing a Management system: A quality management system


The journey to implementing a Management system: A quality management system

What is a quality management system?

A quality management system is a collection of processes (business processes) and functions focused on continuous improvement of quality to ensure customer expectations and requirements are met or exceeded.

A quality management system is the foundation for ensuring that an organization’s products and or services are effective, safe, and are being continuously improved

A quality management system works on eight principles:

1 Customer focus

2 Strong leadership

3 Employee involvement

4 Process approach

5 System approach

6 Continuous improvement

7 Decision making based on facts

8 Creating value for the company, clients and suppliers

A quality management system is very important. You need to have a quality management system in place, (small or large organizations) because it helps to coordinate and direct an organization’s activities to meet customer and regulatory requirements, and improves…

View original post 453 more words


Digital Magic

dsc00010-effects (1)

The picture shown above was improved with “Google magic.”  It is amazing.  The original picture, shown below, is what it looked like without modification.  Google Photos “assistant” rendered the scene above, making the greens greener and even adding highlights to the rocks that are covered with snow and ice.  The willow branches are subtly contrasted with the snowy background.  Simply amazing.  I’d say that the Google photo assistant is an example of “good quality”, I know it when I see it.  What do you think?

dsc00010-effects (2)




I have to say that there’s something satisfying about being able to type a long string of acronyms all at once.  I’ve recently been accepted to the ASQ Quality Management Division’s Content Management Committee for Training and Development.

What does this mean?  On a volunteer basis, I contact various professionals about current opportunities.  The Content Management Committee is seeking articles for the Spring 2019 issue of the Quality Forum.  This is a peer reviewed journal that reaches 20,000 professionals worldwide.  Do you have a success story or a horror story about training or development? We want to hear from you!

Email me at for more information.